Objective
Detail-oriented IT professional seeking to transition into the gaming industry as a Quality Assurance Tester. Offering strong technical skills in programming languages such as C#, JavaScript, and TypeScript, as well as extensive experience in troubleshooting, project management, and hardware/software testing. Committed to ensuring the delivery of high-quality, bug-free gaming experiences.
Experiences
| ● Responsible for imaging and deploying new Desktop/Laptops as well as their associated peripherals to sites as well as installing and configuration of VOIP phones, laser & dot matrix printers and networking equipment. |
● Provided local IT Support to our integrated operations center.
● Resolved issues with hardware, software & rudimentary network issues.
● Updated asset management systems and helped maintain team’s local database of all assets on campus.
● Hardware/Peripherals/VOIP diagnosing, repair and maintenance, WAN/LAN troubleshooting, Cisco Distribution/Access switch management and installs
● Resolution of user hardware/software issues on-site and remote, Asset management and EOL retirement, Kiosk and POS maintenance
● SABRE user management and troubleshooting, Lync/Skype, Office suite, Regedit, WMI
● Project management/coordinator, team lead, Asset tracking & verification, on-site maintenance, disaster recovery and liaison to other IT OPS teams
● SLA creation, escalation, resolution, Disaster recovery, Hardware/software testing, implementation and overseeing local deployment of both
● Cloud migration and backups, TPM setup and resolution, software provisioning, WSUS, Debug logging, ConfigMgr
Skills & Proficiency
- C#, Javascript, TypeScript, HTML, CSS, Python
- Game Testing Tools - Visual Studio 2022, Unity, Unreal Engine, Jira
- Project Management/Coordination
- Software/Hardware Testing
- Cloud Migration and Backups